FAQ & SITE HELP

ORDER STATUS

HAS MY ORDER SHIPPED? HAS MY ORDER SHIPPED?

Once your order has shipped, confirmation will be sent to the email address you provided at checkout.

HOW DO I CHANGE QUANTITIES OR CANCEL AN ITEM IN MY ORDER? HOW DO I CHANGE QUANTITIES OR CANCEL AN ITEM IN MY ORDER?

Contact customer service here to edit your order. Please note that once an order has begun processing or has
shipped, the order is no longer editable.

HOW DO I TRACK MY ORDER? HOW DO I TRACK MY ORDER?

In the "Order Shipped" confirmation email, a tracking number will be provided.

MY ORDER NEVER ARRIVED. MY ORDER NEVER ARRIVED.

In the "Order Shipped" confirmation email, be sure that all the items in
your order have shipped already. If the email displays Package
Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of "delivered," please contact customer service here for assistance.

AN ITEM IS MISSING FROM MY SHIPMENT. AN ITEM IS MISSING FROM MY SHIPMENT.

In the "Order Shipped" confirmation email, be sure that all the items in
your order have shipped already. If the email displays Package
Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of "delivered," please contact customer service here for assistance.

WHEN WILL MY BACKORDER ARRIVE? WHEN WILL MY BACKORDER ARRIVE?

Backordered items are those which our suppliers are unable to predict
when they will have more in stock, but as soon as they do, we will be
able to ship the item to you.

SHIPPING & RETURNS

HOW MUCH IS MY SHIPPING? HOW MUCH IS MY SHIPPING?

Shipping is automatically calculated prior to submitting your payment
information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

HOW DO I RETURN MY PRODUCT? HOW DO I RETURN MY PRODUCT?

Please click here for more information on returning an item.

I RECEIVED THE WRONG PRODUCT. I RECEIVED THE WRONG PRODUCT.

If you feel that you have received the wrong product, please contact us here
at info@littlegoodall.com within 5 days of receiving your order. Please include your order
number or the name the order was placed under so we can help as quickly as possible.

WHAT IS YOUR RETURN POLICY? WHAT IS YOUR RETURN POLICY?

Please see our Returns page for complete details regarding our return policy.

WHEN WILL MY ORDER SHIP? WHEN WILL MY ORDER SHIP?

Please see each individual item page for more information on the
availability of each item. You will receive a shipment confirmation via
email when your order has shipped and tracking information within 24-48 hours of shipment.

INTERNATIONAL SHIPPING

DO YOU SHIP TO MY COUNTRY? DO YOU SHIP TO MY COUNTRY?

We ship internationally via USPS mail or FedEx International.

International Orders Please
Note: We have no ability to determine what, if any, customs or duties will be charged when shipping outside the US. All customs, duties and import fees are the sole responsibility of the recipient.

WHAT ARE MY PAYMENT CHOICES? WHAT ARE MY PAYMENT CHOICES?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

WHEN WILL MY ORDER SHIP AND WHAT ARE MY SHIPPING CHARGES? WHEN WILL MY ORDER SHIP AND WHAT ARE MY SHIPPING CHARGES?

Shipping is automatically calculated prior to submitting your payment
information. Simply add items to your cart and proceed to the Checkout
page where you will be offered Shipping Method choices and their prices.
We will ship your order shortly after we receive payment from you.

WHAT IS THE RETURN POLICY? WHAT IS THE RETURN POLICY?

Please see our Terms & Conditions for complete details regarding our return policy.

GUARANTEES

PRIVACY POLICY PRIVACY POLICY

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

SECURITY SECURITY

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

PRICING & BILLING

DO I HAVE TO PAY SALES TAX? DO I HAVE TO PAY SALES TAX?

You only have to pay sales tax if you are located in Texas.

I HAVE A QUESTION ON MY CHARGES. I HAVE A QUESTION ON MY CHARGES.

You may compare charges on the Order Confirmation email and/or the
Shipping Confirmation email with your financial records. If you have
further questions or concerns, please contact customer service at
info@littlegoodall.com for further assistance.

I NEED A COPY OF MY RECEIPT/INVOICE. I NEED A COPY OF MY RECEIPT/INVOICE.

A receipt/invoice is sent with the Order Confirmation and Shipping
Confirmation emails. If you have further questions or concerns, please contact customer service at info@littlegoodall.com for further
assistance.

WHEN WILL MY CREDIT APPEAR ON MY ACCOUNT? WHEN WILL MY CREDIT APPEAR ON MY ACCOUNT?

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

BUYER'S GUIDE

HOW DO I FIND MY PRODUCT? HOW DO I FIND MY PRODUCT?

To find the product(s) you're looking for, you may use the navigation
menus on the left of our website. If you have any trouble locating a
product, feel free to contact customer service for assistance.

HOW DO I NAVIGATE THE SITE? HOW DO I NAVIGATE THE SITE?

To navigate this website, simply click on menu item on the navigation on
the left side of our website. QUICK TIP: Place your mouse cursor over
anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". Links are also shown in orange.

HOW DO I USE A COUPON? HOW DO I USE A COUPON?

Enter the promo code at checkout to redeem a coupon.

ADDITIONAL SUPPORT

HOW DO I CONTACT YOU? HOW DO I CONTACT YOU?

Please click here to reach customer service.